Loaner Car Policy 
To be eligible for a loaner a customer vehicle must meet BOTH of the following criteria. However, we still cannot always guarantee availability 
•    Customer Vehicle must be in for a Repair item  
•    Car is being held overnight  

If a customer meets the eligibility requirement for a loaner car than the loaner cars will be prioritized by the following 
•    Customer vehicle has backordered part and it not drivable 
•    Customer vehicle is being held for 2 days or more  
•    Customer has kids in car seats and is not able to use LYFT or UBER

Thank you for your understanding and we appreciate your business.